1. Introduction
At Cedalio we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services, visit our website, or interact with our marketing materials.
2. Information We Collect
2.1 Information you provide directly
- Registration data: name, email, company, job title
- Billing data: tax information, address
- Communications: inquiries, support tickets
2.2 Information collected automatically
- Usage data: pages visited, features used
- Technical data: IP address, browser type, device
- Cookies: see the dedicated section below
2.3 Processed documents
Documents you upload to the platform (invoices, purchase orders, etc.) are processed to provide our services. These documents may contain third-party data (suppliers, customers).
2.4 Data from advertising platforms
When you interact with our advertisements on third-party platforms and submit a lead form (e.g., LinkedIn Lead Gen Forms), the platform may share your profile information with us (such as name, email, company, and job title). We use this data solely to follow up on your expressed interest in Cedalio's products or services, based on the consent you provide at the time of submission.
3. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process your financial documents
- Send service-related communications
- Provide technical support
- Comply with legal obligations
- Prevent fraud and ensure security
- Analyze and improve the platform
4. Legal Basis for Processing
We process your data based on:
- Contract performance: to provide the contracted services
- Legitimate interest: to improve our services and security
- Consent: for marketing communications (where applicable)
- Legal obligation: to comply with applicable regulations
5. Sharing Your Information
We do not sell your personal information. We may share it with:
- Service providers: hosting, payment processing, analytics
- Integration partners: ERPs and connected systems (with your authorization)
- Authorities: when required by law
- Professional advisors: lawyers, auditors (under confidentiality)
6. Data Security
We implement technical and organizational security measures:
- Encryption in transit (TLS) and at rest (AES-256)
- Role-based access controls
- Continuous security monitoring
- Periodic audits
- Security training for staff
- Incident response plan
7. Data Retention
We retain your information while:
- Your account is active
- It is necessary to provide services
- Required by legal or contractual obligations
Upon termination, data is deleted or anonymized within a reasonable period, unless there is a legal obligation to retain it.
8. Your Rights
Under applicable laws, you may have the right to:
- Access: request a copy of your data
- Rectification: correct inaccurate data
- Erasure: request deletion of your data
- Portability: receive your data in a structured format
- Objection: object to certain processing
- Restriction: restrict processing
To exercise these rights, contact us at privacy@cedalio.com
9. Cookies
We use cookies for:
- Essential: basic site functionality
- Analytics: understanding how the site is used
- Functional: remembering preferences
You can configure your browser to reject cookies, although this may affect functionality.
10. International Data Transfers
Your data may be transferred to and processed in countries other than your own. When this occurs, we implement appropriate safeguards such as standard contractual clauses.
11. Minors
Our services are not directed at people under 18. We do not knowingly collect information from minors.
12. Changes to This Policy
We may update this Policy periodically. Significant changes will be notified by email or through a notice on the platform.
13. Contact
For privacy inquiries:
- Email: privacy@cedalio.com
- Website: cedalio.com
14. Supervisory Authority
If you believe the processing of your data violates applicable regulations, you may file a complaint with the relevant data protection authority (in Argentina: Agencia de Acceso a la Información Pública - AAIP).